Privacy policy

Last updated: October 27, 2026

This Privacy Policy explains how DoxieFit ("we", "us" or "our") collects, uses, shares and protects personal information when you visit doxiefit.com, buy from us, sign up for our emails, contact us or otherwise use our services.

By using our website, you agree to the collection and use of information as described in this policy.

1. Information we collect

Information you give us. This includes your name, billing and shipping addresses, email address, phone number, order details and the messages you send us. If you ask for sizing help, it can also include details about your dog, such as their name, measurements and photos.

Information collected automatically. When you visit our website, we and our service providers collect information such as your IP address, browser and device type, operating system, the pages you view, the website that referred you, and the date and time of your visit. We do this using cookies and similar technologies.

Information from others. We may receive information about you from our service providers and partners, such as Shopify, payment processors, shipping carriers, and analytics and advertising partners.

2. How we use your information

We use personal information to:

  • process and deliver your orders, take payment, send order and shipping updates, and handle returns and refunds
  • answer your questions, including sizing help
  • send you emails about new products, offers and journal entries, if you've signed up
  • run, improve and protect our website, products and services
  • show you relevant ads on other websites and measure how they perform
  • detect and prevent fraud and abuse
  • meet our legal, tax and accounting obligations

3. Payment information

Payments are processed by third-party payment providers. DoxieFit doesn't store full card numbers or complete payment details. Our payment providers handle your payment information under their own privacy and security practices.

4. Shopify

Our store runs on Shopify, which processes personal information to provide our online store and its services. You can read more in Shopify's Privacy Policy.

5. How we share personal information

We share personal information with companies that help us run our store, including:

  • Shopify and other e-commerce platform providers
  • payment processors
  • shipping carriers and fulfillment partners
  • email and customer support providers
  • analytics, marketing and advertising partners
  • fraud prevention and security providers

We may also share personal information with professional advisers, with government authorities when the law requires it, and as part of a merger, sale or other business transfer.

We don't sell personal information for money. Some of our advertising and analytics activities may count as "selling" or "sharing" personal information, or as "targeted advertising", under some US state privacy laws. You can opt out on our Your Privacy Choices page. Depending on where you live, we treat a Global Privacy Control signal from your browser as a request to opt out.

6. Cookies

We use cookies and similar technologies to run our website, remember your bag and preferences, understand how our website is used, and support our marketing and advertising. You can control cookies in your browser settings and, where shown, in our cookie banner. If you turn cookies off, parts of our website may not work properly.

7. Marketing emails

If you sign up for our emails, we'll send you news about new products, offers and journal entries. You can unsubscribe at any time with the link in any of our emails, or by emailing support@doxiefit.com.

8. How long we keep information

We keep personal information for as long as we need it for the purposes in this policy, including fulfilling orders, customer support, legal compliance, fraud prevention, tax and accounting, and resolving disputes.

9. Security

We use reasonable administrative, technical and organizational measures to protect personal information. No way of sending or storing information online is completely secure, so we can't guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you and get a copy of it
  • correct inaccurate information
  • ask us to delete your information
  • opt out of the sale or sharing of your information, or of targeted advertising
  • object to or restrict certain processing, or withdraw your consent where we rely on it
  • appeal our decision if we decline your request

To make a request, email support@doxiefit.com. We may need to verify your identity first. Where the law allows, you can also ask an authorized agent to make a request for you. We won't treat you differently for exercising your rights.

11. International transfers

We operate online and work with service providers in several countries, so your personal information may be transferred to, stored in or processed in countries other than the one you live in. By using our website, you understand that your information may be processed outside your country or region.

12. Children

Our website and products aren't intended for children under 13, and we don't knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we'll take steps to delete it.

13. Other websites

Our website links to other websites, such as the research sources in our Journal. We're not responsible for their privacy practices, content or policies.

14. Changes to this policy

We may update this policy from time to time. We'll post the new version on this page and change the "Last updated" date.

15. Contact

For privacy questions or requests, contact us:

DoxieFit
Email: support@doxiefit.com
Website: doxiefit.com
Address: Room 3006, Building 28, Shoufu Development, Danyang, Jiangsu 210000, China