Refund policy

Last updated: October 30, 2026

We want your dachshund's new gear to fit well and feel right. If it doesn't, you can return it within 30 days of delivery, as long as it meets the conditions below. This policy applies to orders placed at doxiefit.com.

Not sure about a size? Ask us first

Most returns come down to fit. Before you order, email support@doxiefit.com with a side-on photo of your dachshund and their neck, chest and back-length measurements, and we'll help you choose a size.

1. Your 30-day return window

You can ask for a return within 30 days of the date your order is marked as delivered. To be eligible, an item must:

  • have been bought directly from DoxieFit at doxiefit.com
  • be unworn outside, unwashed and unaltered (trying it on your dog indoors to check the fit is fine)
  • be clean and free of dog hair, odors, stains, chewing and other damage
  • come back with its original tags and packaging, if it had them

We can't accept returns that don't meet these conditions.

2. How to start a return

Email support@doxiefit.com before you send anything back. Please include:

  • your order number and the email address you used at checkout
  • the item you'd like to return, and why
  • photos, if the item is damaged, defective or not what you ordered

If we approve your return, we'll email you the return instructions and the return address. Returns sent without our approval may not be accepted.

3. Return shipping

Return shipping is free on approved returns. We cover the cost, and our email explains how to send the item back. Please pack it securely and keep the tracking number until your refund has been processed.

Original shipping charges aren't refunded, unless the return is because of our mistake or the law requires it.

4. Refunds

When your return arrives, we'll check it and email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. After we process a refund, your bank or card provider may take 5–10 business days to show it.

If you still don't see your refund after 10 business days, please check with your bank or card provider first, then email us.

5. Damaged, defective or wrong items

If your order arrives damaged or defective, or isn't what you ordered, email us within 7 days of delivery. Include your order number and clear photos of the item, the packaging and the shipping label. We'll review it and, where appropriate, send a replacement or refund you, at no extra cost to you.

6. Exchanges

We don't offer direct exchanges. If you need a different size or color, return the item under this policy and place a new order. Send us your dachshund's measurements first, and we'll help you pick the right size.

7. Changes and cancellations

Need to change or cancel an order? Email us with your order number as soon as you can. If it hasn't shipped yet, we'll do our best to change or cancel it. Once it has shipped, you can return it under this policy.

8. Items we can't take back

  • Gift cards
  • Items marked as final sale
  • Items that have been worn outside, washed, altered, chewed or otherwise damaged
  • Items returned dirty, or with dog hair or odors
  • Items not bought directly from DoxieFit

This policy doesn't cover normal wear and tear, or damage caused by misuse or by not following the care label.

9. Your rights

This policy doesn't affect any rights you have under the consumer laws where you live.

10. Contact

For questions about returns or refunds, contact us:

DoxieFit
Email: support@doxiefit.com
Website: doxiefit.com
Address: Room 3006, Building 28, Shoufu Development, Danyang, Jiangsu 210000, China

This is not a return address. Please wait for our email with the return address before you send anything back.