Shipping policy
Last updated: October 27, 2026
This policy explains how DoxieFit processes and ships orders placed at doxiefit.com.
1. Free standard shipping on orders of $75 or more
Standard shipping is free on orders of $75 USD or more. For smaller orders, and for expedited shipping, the shipping cost is shown at checkout before you pay.
2. Processing time
We process orders within 1–3 business days. Business days are Monday to Friday, excluding public holidays. Around holidays and sales, processing can take a little longer.
3. Delivery times
After your order ships, delivery usually takes:
- Standard shipping: 9–16 business days
- Expedited shipping: 6–10 business days
These times apply to the United States and to the other countries we ship to. They're estimates, not guarantees: customs, carrier delays, weather and remote addresses can add time. Checkout shows the shipping options available for your address.
4. Where we ship
We ship to the United States and to the other countries you can choose at checkout.
5. Tracking your order
When your order ships, we'll send a shipping confirmation with tracking information to the email address you used at checkout. Tracking can take a few days to update after the carrier receives your package.
6. Customs, duties and taxes
Depending on where you live, your order may be charged import duties, taxes or customs fees. Unless checkout shows these as included, they're your responsibility. We're not responsible for delays caused by customs clearance.
7. Check your address
Please make sure your shipping address is complete and correct before you place your order. If you spot a mistake, email us right away. We can usually fix it before your order ships, but we can't guarantee changes after that. We're not responsible for orders that are delayed or lost because of an incorrect address.
8. Lost, stolen or delayed packages
If your tracking hasn't updated for several days, or your package shows as delivered but you can't find it, please check with the carrier and your neighbors first. Then email us with your order number, and we'll do our best to help.
We're not responsible for packages that are lost or stolen after the carrier marks them as delivered.
9. Damaged on arrival
If your order arrives damaged, email us within 7 days of delivery with photos. Our returns policy explains what happens next.
10. Contact
For shipping questions, contact us:
DoxieFit
Email: support@doxiefit.com
Website: doxiefit.com
Address: Room 3006, Building 28, Shoufu Development, Danyang, Jiangsu 210000, China